Privacy and booking Policy

# Privacy and booking Policy for KJD Beauty & Aesthetics

KJD Beauty and Aesthetics

Booking, Cancellation & Refund Policy

To ensure appointments run smoothly and fairly for all clients:

• Booking: A valid card must be provided to secure and confirm your appointment.
• Cancellations: More than 48 hours’ notice – no charge. Within 24–48 hours – 50% of the treatment cost. Same-day cancellations and no-shows – 100% of the treatment cost.
• Late arrivals: Arriving more than 15 minutes late may require your appointment to be rescheduled and a £25 fee may apply.
• Courses/packages: Treatment courses must be paid in full when booked.
• Refunds: Payments for treatments already provided are non-refundable, subject to your statutory consumer rights. Prepaid courses/packages are non-refundable once commenced, except where required by law. If you have a concern about a treatment, please contact us so it can be assessed and an appropriate resolution discussed.
• Suitability: Some treatments require consultation and clinical assessment. Treatment may be postponed or declined where it is not clinically appropriate.
• Results: Results vary between individuals and cannot be guaranteed.

By booking with KJD Beauty and Aesthetics, you confirm that you have read and accepted this policy.

This policy does not affect your statutory consumer rights.*Last Updated:** August 2026

At **KJD Beauty & Aesthetics**, we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you book appointments, visit our salon, or use our services through our booking platforms (including Fresha).

Please read this policy carefully. By accessing or using our services, you agree to the terms of this Privacy Policy.

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## 1. Information We Collect

We collect personal data to provide you with safe, professional beauty and aesthetic treatments. This information includes:

* **Contact Details:** Name, email address, phone number, and physical address.

* **Appointment Information:** Date and time of booking, type of service requested, and appointment history.

* **Financial Information:** Payment card details (securely processed and stored via our payment processor, Fresha).

* **Health & Medical History:** As an aesthetics provider, we collect relevant medical history, allergies, skin types, and patch test results to ensure treatments are safe for you.

* **Before & After Photos:** Taken with your explicit consent for treatment tracking, clinical records, or marketing (if agreed upon).

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## 2. How We Use Your Information

We use the information we collect for the following purposes:

* **Managing Bookings:** To schedule, reschedule, or cancel your appointments.

* **Treatment Safety:** To assess suitability for specific aesthetic treatments and maintain clinical records.

* **Enforcing Our Policies:** To process late cancellation fees (50% within 48 hours), no-show charges (100%), or same-day reschedule fees (£25) via our payment processor.

* **Customer Communication:** To send appointment reminders, booking confirmations, or updates regarding your treatments.

* **Legal Compliance:** To comply with applicable health and safety laws, insurance mandates, and tax obligations.

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## 3. How Your Information is Shared

We do not sell your personal data. We only share your information with trusted third parties under the following circumstances:

* **Service Providers:** We use booking platforms like **Fresha** to manage schedules and process secure payments.

* **Insurance & Legal Bodies:** If required by our insurers or legal authorities to protect our business, staff, or clients.

* **With Your Consent:** For example, if you agree to let us post your before-and-after photos on our social media pages.

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## 4. Data Security and Retention

* **Security:** We implement strict technical and organizational measures to keep your medical and personal logs safe from unauthorized access. Financial processing complies with strictly secure PCI-DSS standards via our booking software.

* **Retention:** We hold your medical consultation records for as long as required by local health guidelines and our business insurance policy.

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## 5. Your Rights

Depending on your location (such as the UK GDPR / Data Protection Act), you have the right to:

* Access the personal data we hold about you.

* Request corrections to inaccurate information.

* Request the deletion of your personal records (subject to legal or insurance requirements to retain clinical data).

* Withdraw consent for marketing or photography at any time.

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## 6. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us directly during your next booking or via our business contact channels.

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*Disclaimer: This privacy template is for informational purposes. Consult a legal professional to ensure full local compliance for medical-aesthetic businesses.